Frontia Corporation - Venture Incubation & support in central Japan

Innovative, Affordable & Reliable solutions for startups and ventures in Japan

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Call Center

The Call Center used to be part of the Incubator and is now self supporting. Frontia divisions, tenants of the incubator and local businesses are continuing to work closely with the center as it offers numerous advantages.

Firstly it should be noted that call centers in Japan developed much more slowly than in - for example - North America. One of the reasons for this is that around 98% of the world's native speakers of Japanese live in a single timezone. Other reasons include the delays in Japan's banking deregulation and low credit card usage compared to other OECD countries. As a result, many businesses in Japan are not yet used to working closely with call centers.

This creates several opportunities - especially for IT businesses providing quality products/services through websites. If you are establishing a new venture in Japan, it is possible to create effective after sales campaigns by either:

Using the call center's services, technical support and infrastructure to integrate your telemarketing & iMarketing efforts, or

Establishing your own operations center, but with minimal cost by levering off existing infrastructure.

Compared to the cost of establishing Japanese language capable call centers in your home market, the center is very affordable due to its location in low cost Okazaki City, and the ease of scalability. In addition to excellent telecoms and bandwidth, the call center offers another advantage in terms of communications - there are relatively few successful call centers in Japan, and even fewer that can communicate directly with you in your language.

Please contact us for more information about Call Center services.